/* ── Variables ── */
:root {
  --bg: #f8fafc;
  --panel: #ffffff;
  --panel-soft: #f1f5f9;
  --border: #e2e8f0;
  --text: #0f172a;
  --text-soft: #64748b;
  --accent: #0369a1;
  --accent-soft: #e0f2fe;
  --green: #16a34a;
  --green-soft: #dcfce7;
  --amber: #d97706;
  --amber-soft: #fef3c7;
  --red: #dc2626;
  --red-soft: #fee2e2;
  --purple: #7c3aed;
  --purple-soft: #ede9fe;
  --shadow: 0 1px 3px rgba(0,0,0,0.08);
  --radius: 12px;
}

* { box-sizing: border-box; margin: 0; padding: 0; }

body {
  font-family: system-ui, -apple-system, Segoe UI, sans-serif;
  background: var(--bg);
  color: var(--text);
  font-size: 14px;
}

/* ── Header ── */
.app-header {
  height: 56px;
  background: var(--panel);
  border-bottom: 1px solid var(--border);
  display: flex;
  align-items: center;
  justify-content: space-between;
  padding: 0 24px;
  position: sticky;
  top: 0;
  z-index: 10;
}
.brand { display: flex; align-items: center; gap: 12px; }
.brand-icon {
  width: 34px; height: 34px; border-radius: 10px;
  background: linear-gradient(135deg, #0ea5e9, #6366f1);
  display: flex; align-items: center; justify-content: center;
  font-size: 18px;
}
.brand-title { font-size: 15px; font-weight: 700; }
.brand-subtitle { font-size: 10px; color: var(--text-soft); letter-spacing: 0.1em; text-transform: uppercase; }
.status-pill {
  display: inline-flex; align-items: center; gap: 7px;
  padding: 5px 12px; border-radius: 999px;
  background: var(--green-soft); color: var(--green);
  font-size: 11px; font-weight: 700;
}
.status-dot {
  width: 7px; height: 7px; border-radius: 50%;
  background: var(--green);
  animation: pulse 2s infinite;
}
@keyframes pulse { 0%,100%{opacity:1} 50%{opacity:0.3} }

/* ── KPI bar ── */
.kpi-bar {
  height: 36px;
  background: var(--panel-soft);
  border-bottom: 1px solid var(--border);
  display: flex; align-items: center; gap: 0;
  padding: 0 24px;
  font-size: 12px;
}
.kpi-item { display: flex; align-items: center; gap: 6px; padding: 0 12px; }
.kpi-item strong { font-weight: 700; color: var(--accent); }
.kpi-item span { color: var(--text-soft); }
.kpi-sep { width: 1px; height: 18px; background: var(--border); }

/* ── Layout ── */
.main-layout {
  display: grid;
  grid-template-columns: 360px 1fr;
  height: calc(100vh - 92px);
}
.left-panel {
  background: var(--panel);
  border-right: 1px solid var(--border);
  overflow-y: auto;
}
.right-panel {
  background: var(--bg);
  overflow-y: auto;
}

/* ── Left panel form ── */
.panel-title {
  padding: 18px 20px 12px;
  font-size: 11px; font-weight: 700;
  color: var(--text-soft); text-transform: uppercase; letter-spacing: 0.1em;
  border-bottom: 1px solid var(--border);
}
.ticket-form { padding: 16px 20px 24px; display: flex; flex-direction: column; gap: 14px; }
.field-group { display: flex; flex-direction: column; gap: 5px; }
.field-row { display: grid; grid-template-columns: 1fr 1fr; gap: 10px; }
label { font-size: 11px; font-weight: 700; color: var(--text-soft); text-transform: uppercase; letter-spacing: 0.05em; }
input, textarea, select {
  width: 100%; padding: 10px 12px;
  border: 1px solid var(--border); border-radius: 8px;
  background: #fff; color: var(--text);
  font: inherit; font-size: 13px;
  transition: border-color 0.15s;
}
input:focus, textarea:focus, select:focus {
  outline: none; border-color: var(--accent);
}
textarea { resize: vertical; min-height: 90px; }
.primary-btn {
  width: 100%; padding: 12px;
  background: var(--accent); color: white;
  border: none; border-radius: 8px;
  font: inherit; font-size: 13px; font-weight: 700;
  cursor: pointer; transition: opacity 0.15s;
}
.primary-btn:hover { opacity: 0.88; }
.primary-btn:disabled { opacity: 0.5; cursor: not-allowed; }
.divider { border: none; border-top: 1px solid var(--border); }
.quick-load-title { font-size: 11px; font-weight: 700; color: var(--text-soft); text-transform: uppercase; letter-spacing: 0.08em; }
.quick-tickets { display: flex; flex-direction: column; gap: 7px; }
.quick-ticket {
  display: flex; align-items: flex-start; gap: 9px;
  padding: 9px 11px; border: 1px solid var(--border);
  border-radius: 8px; background: #fff;
  cursor: pointer; transition: border-color 0.15s, background 0.15s;
}
.quick-ticket:hover { border-color: var(--accent); background: var(--accent-soft); }
.quick-badge {
  font-size: 9px; font-weight: 700; padding: 3px 6px;
  border-radius: 4px; white-space: nowrap; flex-shrink: 0; margin-top: 1px;
}
.badge-high { background: var(--red-soft); color: var(--red); }
.badge-medium { background: var(--amber-soft); color: var(--amber); }
.qt-title { font-size: 11px; color: var(--text); line-height: 1.4; }

/* ── Output area ── */
.output-area { padding: 20px 24px; display: flex; flex-direction: column; gap: 16px; }

.welcome-state {
  background: var(--panel); border: 1px solid var(--border);
  border-radius: var(--radius); box-shadow: var(--shadow);
  padding: 48px 40px; text-align: center;
  display: flex; flex-direction: column; align-items: center; gap: 12px;
}
.welcome-icon { font-size: 48px; opacity: 0.4; }
.welcome-title { font-size: 18px; font-weight: 700; color: var(--text); }
.welcome-sub { font-size: 13px; color: var(--text-soft); line-height: 1.7; max-width: 380px; }

/* ── Search metadata bar ── */
.search-meta-bar {
  background: var(--panel); border: 1px solid var(--border);
  border-radius: var(--radius); box-shadow: var(--shadow);
  padding: 11px 16px; font-size: 11px; color: var(--text-soft);
  font-family: ui-monospace, SFMono-Regular, monospace; line-height: 1.6;
}
.search-meta-bar strong { color: var(--accent); }

/* ── Stage cards ── */
.stage-card {
  background: var(--panel); border: 1px solid var(--border);
  border-radius: var(--radius); box-shadow: var(--shadow);
  overflow: hidden;
  animation: slideIn 0.3s ease;
}
@keyframes slideIn { from { opacity:0; transform:translateY(6px); } to { opacity:1; transform:translateY(0); } }

.stage-header {
  padding: 13px 16px;
  border-bottom: 1px solid var(--border);
  display: flex; align-items: center; gap: 10px;
}
.stage-icon {
  width: 28px; height: 28px; border-radius: 6px;
  display: flex; align-items: center; justify-content: center; font-size: 14px; flex-shrink: 0;
}
.stage-title { font-size: 13px; font-weight: 700; flex: 1; }
.stage-badge {
  font-size: 10px; font-weight: 700;
  padding: 3px 8px; border-radius: 4px;
  font-family: ui-monospace, SFMono-Regular, monospace;
}
.badge-blue  { background: rgba(3,105,161,0.1);  color: var(--accent); }
.badge-green { background: var(--green-soft);     color: var(--green); }
.badge-amber { background: var(--amber-soft);     color: var(--amber); }
.badge-purple{ background: var(--purple-soft);    color: var(--purple); }
.badge-red   { background: var(--red-soft);       color: var(--red); }
.stage-body { padding: 16px; }

/* ── Ticket summary ── */
.ticket-summary {
  border-left: 4px solid var(--accent);
  padding-left: 14px; line-height: 1.7; color: var(--text);
}

/* ── Similar incidents table ── */
.table-wrap { overflow-x: auto; }
table { width: 100%; border-collapse: collapse; font-size: 12px; }
th {
  text-align: left; padding: 8px 10px;
  background: var(--panel-soft); color: var(--text-soft);
  font-size: 11px; font-weight: 700; text-transform: uppercase; letter-spacing: 0.05em;
}
td { padding: 9px 10px; border-bottom: 1px solid var(--border); vertical-align: top; line-height: 1.5; }
tr:hover td { background: var(--accent-soft); }

/* ── Root cause ── */
.root-cause-grid { display: flex; flex-direction: column; gap: 10px; }
.root-cause-box { border-radius: 10px; padding: 13px 14px; }
.root-cause-box.high   { background: var(--green-soft); border-left: 4px solid var(--green); }
.root-cause-box.assumed{ background: var(--amber-soft); border-left: 4px solid var(--amber); }
.root-cause-label { font-size: 11px; font-weight: 700; text-transform: uppercase; letter-spacing: 0.06em; margin-bottom: 6px; }
.root-cause-box.high   .root-cause-label { color: var(--green); }
.root-cause-box.assumed .root-cause-label { color: var(--amber); }
.root-cause-box p { font-size: 13px; line-height: 1.6; }

/* ── Checklist ── */
.checklist-progress { margin-bottom: 12px; }
.checklist-progress-label { font-size: 11px; color: var(--text-soft); margin-bottom: 5px; }
.progress-bar { height: 8px; background: var(--panel-soft); border-radius: 999px; overflow: hidden; }
.progress-fill { height: 100%; background: var(--accent); border-radius: 999px; transition: width 0.3s; width: 0%; }
.checklist-items { display: flex; flex-direction: column; gap: 0; }
.checklist-item {
  display: flex; align-items: flex-start; gap: 10px;
  padding: 10px 0; border-bottom: 1px solid var(--border);
}
.checklist-item:last-child { border-bottom: none; }
.checklist-item input[type="checkbox"] {
  width: 16px; height: 16px; margin-top: 2px; flex-shrink: 0;
  accent-color: var(--accent); cursor: pointer;
}
.checklist-item.checked .check-text { text-decoration: line-through; color: var(--text-soft); }
.check-text { font-size: 13px; line-height: 1.55; flex: 1; }
.source-tag {
  display: inline-flex; align-items: center;
  padding: 2px 7px; border-radius: 999px;
  font-size: 10px; font-weight: 700; margin-left: 7px; white-space: nowrap;
}
.source-tag.incident { background: var(--accent-soft); color: var(--accent); }
.source-tag.doc      { background: var(--green-soft);  color: var(--green); }
.source-tag.inferred { background: var(--panel-soft);  color: var(--text-soft); }

.learning-prompt {
  margin-top: 14px; padding: 13px 15px;
  background: #eff6ff; border: 1px solid #bfdbfe; border-radius: 10px;
  font-size: 12px; color: #1d4ed8; line-height: 1.6;
}

/* ── Turn 2 form ── */
.turn2-section {
  margin-top: 16px; padding: 16px;
  background: #eff6ff; border: 1px solid #bfdbfe; border-radius: 10px;
}
.turn2-section h3 { font-size: 13px; font-weight: 700; color: var(--accent); margin-bottom: 14px; }
.turn2-section .field-group { margin-bottom: 12px; }
.turn2-section label { color: #1d4ed8; }
.turn2-section textarea { background: #fff; border-color: #bfdbfe; min-height: 70px; }
.submit-findings-btn {
  width: 100%; padding: 11px;
  background: var(--green); color: white;
  border: none; border-radius: 8px;
  font: inherit; font-size: 13px; font-weight: 700;
  cursor: pointer; transition: opacity 0.15s;
}
.submit-findings-btn:hover { opacity: 0.88; }
.submit-findings-btn:disabled { opacity: 0.5; cursor: not-allowed; }

/* ── Impact table ── */
.impact-critical td:first-child { color: var(--red); font-weight: 700; }
.impact-affected td:first-child  { color: var(--amber); font-weight: 700; }
.impact-safe td:first-child      { color: var(--green); }

/* ── Resolution card ── */
.resolution-card {
  border-radius: 10px; padding: 14px;
  border: 1px solid var(--border);
}
.resolution-card.confirmed   { border-left: 4px solid var(--green);  background: var(--green-soft); }
.resolution-card.probable    { border-left: 4px solid var(--amber);  background: var(--amber-soft); }
.resolution-card.exploratory { border-left: 4px solid var(--red);    background: var(--red-soft); }
.resolution-card h4 { font-size: 12px; font-weight: 700; margin-bottom: 7px; text-transform: uppercase; letter-spacing: 0.05em; }
.resolution-card p { font-size: 13px; line-height: 1.65; }

/* ── Handover ── */
.handover-box {
  background: var(--panel-soft); border-radius: 10px;
  padding: 14px; font-size: 13px; line-height: 1.7;
}
.handover-box .handover-row { padding: 5px 0; border-bottom: 1px solid var(--border); }
.handover-box .handover-row:last-child { border-bottom: none; }
.handover-box .handover-label { font-size: 11px; font-weight: 700; color: var(--text-soft); text-transform: uppercase; margin-bottom: 2px; }
.copy-btn {
  padding: 5px 10px; font-size: 11px; font-weight: 700;
  background: var(--panel-soft); color: var(--text-soft);
  border: 1px solid var(--border); border-radius: 6px;
  cursor: pointer; transition: background 0.15s;
}
.copy-btn:hover { background: var(--border); }
.card-header-row { display: flex; align-items: center; justify-content: space-between; margin-bottom: 10px; }

/* ── Turn 2 output cards ── */
.knowledge-card {
  background: var(--purple-soft); border-left: 4px solid var(--purple);
  border-radius: 10px; padding: 14px; margin-bottom: 10px;
}
.knowledge-card h4 { font-size: 12px; font-weight: 700; color: var(--purple); margin-bottom: 10px; text-transform: uppercase; letter-spacing: 0.05em; }
.knowledge-field { margin-bottom: 7px; font-size: 12px; line-height: 1.55; }
.knowledge-field strong { color: var(--text-soft); font-size: 11px; text-transform: uppercase; display: block; margin-bottom: 2px; }

.doc-gap-card {
  background: var(--amber-soft); border-left: 4px solid var(--amber);
  border-radius: 10px; padding: 14px; margin-bottom: 10px;
}
.doc-gap-card h4 { font-size: 12px; font-weight: 700; color: var(--amber); margin-bottom: 10px; text-transform: uppercase; letter-spacing: 0.05em; }
.doc-gap-field { margin-bottom: 7px; font-size: 12px; line-height: 1.55; }
.doc-gap-field strong { color: var(--text-soft); font-size: 11px; text-transform: uppercase; display: block; margin-bottom: 2px; }

.resolution-summary-card {
  background: var(--green-soft); border: 1px solid #86efac;
  border-radius: 10px; padding: 16px;
}
.resolution-summary-card h3 { font-size: 14px; font-weight: 800; color: var(--green); margin-bottom: 12px; }
.resolution-summary-field { margin-bottom: 8px; font-size: 13px; line-height: 1.6; }
.resolution-summary-field strong { color: var(--text-soft); font-size: 11px; text-transform: uppercase; display: block; margin-bottom: 2px; }

/* ── Loading ── */
.stage-loading {
  background: var(--panel); border: 1px solid var(--border);
  border-radius: var(--radius); padding: 14px 16px;
  display: flex; align-items: center; gap: 12px;
  animation: fadeIn 0.4s ease;
}
@keyframes fadeIn { from { opacity:0; } to { opacity:1; } }
.spinner {
  width: 18px; height: 18px; flex-shrink: 0;
  border: 2px solid var(--border); border-top-color: var(--accent);
  border-radius: 50%; animation: spin 0.7s linear infinite;
}
@keyframes spin { to { transform: rotate(360deg); } }
.loading-text { font-size: 12px; color: var(--text-soft); }

/* ── Error card ── */
.error-card {
  background: var(--panel); border: 1px solid var(--red);
  border-radius: var(--radius); padding: 20px;
}
.error-card h3 { color: var(--red); font-size: 14px; margin-bottom: 8px; }
.error-card p { font-size: 13px; color: var(--text-soft); line-height: 1.6; }
.error-checklist { margin-top: 12px; font-size: 12px; color: var(--text-soft); }

/* ── Scrollbar ── */
::-webkit-scrollbar { width: 5px; }
::-webkit-scrollbar-track { background: transparent; }
::-webkit-scrollbar-thumb { background: var(--border); border-radius: 3px; }

@media (max-width: 1024px) {
  .main-layout { grid-template-columns: 1fr; height: auto; }
  .left-panel { border-right: none; border-bottom: 1px solid var(--border); }
}

/* ════════════════════════════════════════════════════════════════
   IMPACT ASSESSMENT — Left panel section
   ════════════════════════════════════════════════════════════════ */
.impact-section { background:var(--panel-soft); border:1px solid var(--border); border-radius:10px; padding:12px 14px; display:flex; flex-direction:column; gap:11px; }
.impact-section-header { border-bottom:1px solid var(--border); padding-bottom:8px; display:flex; flex-direction:column; gap:1px; }
.impact-section-title { font-size:10px; font-weight:700; letter-spacing:1.5px; color:var(--accent); text-transform:uppercase; }
.impact-section-sub { font-size:10px; color:var(--text-soft); }
.btn-group { display:flex; border:1px solid var(--border); border-radius:7px; overflow:hidden; }
.btn-opt { flex:1; padding:7px 2px; font-size:11px; font-weight:500; border:none; border-right:1px solid var(--border); background:white; color:var(--text-soft); cursor:pointer; font-family:inherit; transition:background 0.12s,color 0.12s; }
.btn-opt:last-child { border-right:none; }
.btn-opt:hover { background:var(--accent-soft); color:var(--accent); }
.btn-opt-selected { background:var(--accent) !important; color:white !important; font-weight:600; }
.evidence-row { display:flex; align-items:center; gap:8px; }
.evidence-btn { padding:5px 10px; font-size:11px; background:white; border:1px solid var(--border); border-radius:6px; cursor:pointer; font-family:inherit; color:var(--text-soft); white-space:nowrap; transition:border-color 0.12s; }
.evidence-btn:hover { border-color:var(--accent); color:var(--accent); }
.evidence-name { font-size:11px; color:var(--text-soft); overflow:hidden; text-overflow:ellipsis; white-space:nowrap; max-width:160px; }
.evidence-name.attached { color:var(--green); font-weight:500; }
.label-row { display:flex; align-items:center; gap:7px; margin-bottom:5px; }
.label-row label { margin-bottom:0; }
.ai-pill { font-size:9px; font-weight:700; padding:2px 6px; border-radius:4px; background:var(--purple-soft); color:var(--purple); white-space:nowrap; }
.score-preview-bar { display:flex; align-items:center; gap:6px; padding:7px 10px; background:white; border:1px solid var(--border); border-radius:7px; }
.score-preview-label { font-size:11px; color:var(--text-soft); font-weight:500; margin-right:2px; }
#liveScore { font-size:20px; font-weight:800; font-family:monospace; color:var(--text); min-width:26px; text-align:right; }
.score-preview-max { font-size:11px; color:var(--text-soft); margin-right:auto; }
.p-mini-badge { font-size:11px; font-weight:700; padding:3px 9px; border-radius:5px; font-family:monospace; }
.p-mini-badge.p1 { background:var(--red-soft);    color:var(--red);    border:1px solid var(--red); }
.p-mini-badge.p2 { background:var(--amber-soft);  color:var(--amber);  border:1px solid var(--amber); }
.p-mini-badge.p3 { background:var(--accent-soft); color:var(--accent); border:1px solid var(--accent); }
.p-mini-badge.p4 { background:var(--panel-soft);  color:var(--text-soft); border:1px solid var(--border); }

/* ════════════════════════════════════════════════════════════════
   PRIORITY CLASSIFICATION OUTPUT CARD
   ════════════════════════════════════════════════════════════════ */
.priority-output-card { border-left:4px solid var(--border); }
.priority-output-card.p1 { border-left-color:var(--red); }
.priority-output-card.p2 { border-left-color:var(--amber); }
.priority-output-card.p3 { border-left-color:var(--accent); }
.priority-output-card.p4 { border-left-color:var(--text-soft); }
.priority-hero { display:flex; align-items:center; gap:12px; padding:14px 16px; border-bottom:1px solid var(--border); }
.p-badge-xl { font-size:20px; font-weight:800; padding:8px 14px; border-radius:8px; font-family:monospace; min-width:52px; text-align:center; }
.p-badge-xl.p1 { background:var(--red-soft);    color:var(--red); }
.p-badge-xl.p2 { background:var(--amber-soft);  color:var(--amber); }
.p-badge-xl.p3 { background:var(--accent-soft); color:var(--accent); }
.p-badge-xl.p4 { background:var(--panel-soft);  color:var(--text-soft); }
.priority-meta { flex:1; }
.priority-name { font-size:14px; font-weight:700; color:var(--text); }
.priority-response { font-size:11px; color:var(--text-soft); margin-top:3px; }
.score-circle { text-align:center; }
.score-circle-num { font-size:22px; font-weight:800; font-family:monospace; color:var(--text); line-height:1; }
.score-circle-lbl { font-size:9px; color:var(--text-soft); text-transform:uppercase; letter-spacing:1px; }
.priority-reason { padding:10px 16px; font-size:12px; color:var(--text-soft); line-height:1.55; border-bottom:1px solid var(--border); }
.score-chips { padding:10px 16px; display:flex; flex-wrap:wrap; gap:5px; }
.score-chip { font-size:10px; padding:2px 8px; border-radius:4px; background:var(--panel-soft); color:var(--text-soft); border:1px solid var(--border); }
.score-chip.active { background:var(--accent-soft); color:var(--accent); border-color:rgba(3,105,161,0.3); font-weight:600; }

/* ════════════════════════════════════════════════════════════════
   ISSUE BUCKETING OUTPUT CARD
   ════════════════════════════════════════════════════════════════ */
.bucket-primary-row { display:flex; align-items:center; gap:10px; padding:12px 16px; border-bottom:1px solid var(--border); }
.bucket-primary-tag { font-size:12px; font-weight:700; padding:4px 12px; border-radius:5px; background:var(--accent); color:white; white-space:nowrap; }
.confidence-tag { font-size:10px; font-weight:600; padding:3px 8px; border-radius:10px; }
.confidence-tag.high   { background:var(--green-soft);  color:var(--green); }
.confidence-tag.medium { background:var(--amber-soft);  color:var(--amber); }
.confidence-tag.low    { background:var(--red-soft);    color:var(--red); }
.bucket-secondary-row { display:flex; flex-wrap:wrap; align-items:center; gap:6px; padding:8px 16px; border-bottom:1px solid var(--border); }
.bucket-also-label { font-size:10px; font-weight:700; color:var(--text-soft); text-transform:uppercase; letter-spacing:0.8px; }
.bucket-secondary-tag { font-size:10px; font-weight:600; padding:3px 9px; border-radius:4px; background:var(--panel-soft); color:var(--text-soft); border:1px solid var(--border); }
.bucket-reasoning { padding:10px 16px; font-size:12px; color:var(--text-soft); line-height:1.55; font-style:italic; }